Privacy Policy

JumpInChat provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from users of (this “Site”) or the software or mobile application on which this Privacy Policy is presented (the Site and such applications and software referred to herein, as the “JumpInChat Platform”). This Privacy Policy applies only to information that you provide to us through this JumpInChat Platform. This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new Privacy Policy on the portion of the JumpInChat Platform applicable to you. You are advised to consult this policy regularly for any changes. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in the JumpInChat Terms of Service.

As used in this policy, the terms “using” and “processing” information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates within the United States or internationally.

Information Collection and Use

Our primary goals in collecting information are to provide and improve the JumpInChat Platform, services, features and content, to administer your account, and to enable users to enjoy and easily navigate the JumpInChat Platform.

Personally Identifiable Information.

Information you provide

We will collect information about you when you input it into the site, or otherwise directly submit it to us.

  • Account and Profile Information:When you register with us through the JumpInChat Platform, as a JumpInChat Member or when you choose to create your own profile webpage on the JumpInChat Platform we will ask you for personally identifiable information. Personal Information includes email address, as well as any personally identifiable information that you provide during your video or chat sessions via the Service (e.g, images and identifications of yourself). Your user profile can also allow you to upload a profile picture, bio, location and birthday (not including the year of birth). Your user settings and account preferences are also saved.
  • Age Verification:Images of identification documents uploaded via the age verification form will be stored for up to 7 days. After such time, it will be permanently deleted. The information is encrypted and not publically accessible. It is viewable by a privilaged user or administrator for the purposes of confirming a user's age and identity.
  • Room Information:In your room settings you have the ability to upload a room display picture and add a description. The name of your chat room will also equal your chosen username.
  • Contact forms:By using the contact form, you can provide a name and an email address, as well as the contents of the message you choose to send.
  • Video broadcasts:Video and chat may be collected and stored on the JumpInChat Platform. Video or still images taken from video broadcasts may be used to display public broadcast sessions on a public directory or room list. Video or still images and chat logs may be collected when your session or account has been reported by another user, where it will be stored until it is no longer useful for administration purposes or expires after no more than 7 days, which ever happens first. Video and chat sessions may be broadcast live, or recorded and re-broadcast, through third party websites. We recommend that you exercise caution in disclosing any information, personal or otherwise, during a video or chat session. Such information will be broadcast along with the relevant video or chat session to other users and third parties viewing such videos or chat sessions through the JumpInChat Platform and third party websites.
  • User reports:Reporting another user will involve uploading of the current chat log, from the perspective of the user sending the report (reporter) as well as any private message conversations with the user being reported (target). Additionally, a screenshot of the target's webcam will be uploaded.
    This information is used to determine the validity of the report, as well as to assist in determining what action to take. Screenshots will expire and be deleted after a period not exceeding 7 days.

Information we collect automatically

We will collect information about you when you use the JumpInChat Platform, including browsing the site and taking actions within the site.

  • Device and Connection Information: We will collect information about your device—such as your operating system, phone or tablet, and browser— when you you browse the JumpInChat Platform. We will also collect information relating to your network, such as the IP address used to connect to the site, as well as entry, exit or referring pages. Local or private IP addresses will also be collected when attempting to establish a media server connection.
  • Cookies and tracking technologies: Persistent cookies will be used in order to preserve a login session, as well as tracking things such as dismissing email verification reminders for a period of time. Session cookies are used to track information required for an active session in a chat room. These will include session tokens, media server ID and websocket connection ID. We also use third-party cookies to track activity and behaviour.

How We Use Your Personal Information

Our use of your personally identifying information depends on your chosen preferences.

  • To allow use of the JumpInChat Platform and to personalize your experience: We will use information about you provide to allow you to establish persistent chat sessions, to authenticate you when you log in, or contact us via the contact form. Information such as profile pictures or profile information allow you to share information about yourself or to create a personalized presence on the site.
  • To communicate with you about the JumpInChat Platform: Your email address will be used to provide details upon creating an account, as well as enable you to verify your email address. Should you verify your email address, it will also enable you to reset your password via a link sent via an email. We can also, should you give permission, use your email address and username to send email communications with details on updates to the JumpInChat Platform or other relevant news.
  • For safety and security: We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.
  • To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
  • With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above.
  • Legal bases for processing (for EEA users): If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the services you use and how you use them. This means we collect and use your information only where:
    • We need it to provide you the JumpInChat Platform, including to operate the JumpInChat Platform, provide customer support and personalized features and to protect the safety and security of the JumpInChat Platform;
    • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the JumpInChat Platform and to protect our legal rights and interests;
    • You give us consent to do so for a specific purpose; or
    • We need to process your data to comply with a legal obligation.

    If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the JumpInChat Platform.

Sharing with third parties

We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our services.

  • Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under instruction from us, including abiding by policies and procedures designed to protect your information.
  • Links to Third-Party Sites: The JumpInChat Platform may include links that direct you to other websites or services whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this one.
  • Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect JumpInChat, our users or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
  • YouTube player We use YouTube's embedded video player, and as such Google's privacy policy applies.


Identity theft and the practice currently known as “phishing” are of great concern to JumpInChat. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your account ID, login password, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication. For more information about phishing, visit the Federal Trade Commission’s website.

Changing or Deleting Your Information

All JumpInChat Members may review, update, correct or delete the Personal Information in their registration profile by visiting the account settings and profile settings features on the JumpInChat Platform. If you completely delete all such information, then your account may become deactivated. If you would like us to delete your record in our system, please contact us at with a request that we delete your Personal Information from our database. We will use commercially reasonable efforts to honor your request. We may retain an archived copy of your records as required by law or for legitimate business purposes.


JumpInChat is very concerned with safeguarding your information. The security of your personal information is important to us. But remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. When you enter sensitive information (such as credit card number or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). In some cases, we also encrypt sensitive information where it is stored on our systems.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored “personal data” (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting on this JumpInChat Platform in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

Our Policy Toward Children

The JumpInChat Platform is not directed to children under 16. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.